Lock In

Support

Answers to the common questions. If yours isn't here, email us and we'll help.

Email support

Or write to support@getlockinstudy.com. It helps to tell us your iPhone model and what you were doing when the problem happened.

Common questions

How do I cancel or manage my subscription?

Subscriptions are managed by Apple. Open the iPhone's Settings app, tap your name, then Subscriptions, and choose Lock In. Deleting the app doesn't cancel a subscription.

I subscribed but Pro isn't showing

Open Lock In, go to Settings (the profile button on the Focus tab) and tap Restore purchases. Make sure you're signed in to the same Apple ID you bought it with.

How do I get a refund?

Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com, sign in, and choose the Lock In purchase.

Lock mode isn't blocking my apps
  1. In Lock In, open Settings → Lock mode and check that Screen Time access is allowed.
  2. Check you've chosen the apps to block, or the apps to allow.
  3. Start a session with "Lock apps" switched on.

Lock mode is part of Pro and needs Screen Time to be on for your iPhone.

I left the timer running by mistake

On the screen that appears when a session ends, tap "Left the timer running?". For a session earlier today, tap it under Today's sessions on the Focus tab and choose "Finished earlier than this?".

Will I lose my streak over the holidays?

No. Open Settings → Study year and switch on "I'm on break", or set your semester dates so your streak pauses between them automatically.

How do invites work?

Share your invite link from Settings. When three friends sign up with it and each finish a study session, you get a month of Pro free. A new friend can also type your code when they create their account.

How do I move to a new phone?

Sign in on the old phone first (Settings → Account) so your history is backed up. Then sign in with the same account on the new phone.

How do I delete my account?

In Lock In, open Settings → Account → Delete account. You can choose to keep your data on the iPhone or remove everything.

I'm not getting notifications

In the iPhone's Settings app, open Notifications → Lock In and allow them. Then check which reminders are on in Lock In under Settings → Notifications.